---Orders & Pricing---
Orders
Our products are only available for delivery within New Zealand and Australia. We do not accept orders via our website for delivery to other countries. However, if there is no local distributor in your country of a product you wish to purchase, we are happy to contact our supplier to request authorisation for us to supply your order. In this case, please contact us directly.
Pricing
All prices are stated in New Zealand dollars, and are GST inclusive. Our prices are subject to change without notice, but once you have confirmed and paid for your order, your purchase price is set, provided the product is in stock. New shipments of stock may be subject to price change. Please note that we do not accept cancellation of completed and paid for orders.
Stock Availability
All products ordered are subject to availability. We endeavour to keep our stock levels accurate, but in the unlikely event that your ordered product is out of stock, we will contact you to discuss what you wish to do. Your choices will be to wait for another shipment, (which may be at a different price), change your order to another product, or receive a refund.
---Shipping & Freight---
Shipping
Unless otherwise requested, orders will be shipped via courier service. Normal delivery time is approx 5 working days, so if your order has not arrived within this time, please contact us. Any damaged goods must be reported to us within 48 hrs of receipt quoting invoice number, and courier tracking number. Contact can be made by e mail, fax or phone, preferably with digital image showing damage. We will endeavour to remedy all disputes within 10 days of notification.
Freight Charges
Orders will incur a handling and freight charge of $5.
Payment
We accept payment by Visa or MasterCard. Payments are processed by PayPal who are certified to Visa and Mastercard global industry standards. This ensures that best practice methodologies and process are adhered to for your security.
---Warranty---
Warranty
All our products are backed by the manufacturer’s warranty. Any goods for possible warranty replacement must be returned to us for inspection and warranty assessment at your cost. You must include proof of purchase. Items accepted as warrantable will be repaired or replaced, with shipping to you at our cost. If the item is not accepted for warranty repair or replacement, we will advise you as soon as possible
Errors
We work hard to ensure that all product descriptions and other information on our website is accurate. If you find any inaccuracies, please let us know.
---Contact---
If you have any questions or concerns regarding shopping online with us please contact us:
Synapse Media Ltd
PO Box 8278
Riccarton
Christchurch
Phone: 03 377 8715
Fax: 03 377 8716
Email: slave@slavetopainting.co.nz